Privacy Policy

Last updated: 3 November 2026

This policy explains what personal data we collect on playzone.net.pl, why, how long we keep it and what rights you have. We only process the data we really need.

1. Data controller

The controller of your personal data is PlayZone Tomasz Basiak, Tax ID: PL9521828611, ul. Solec 81B lok. A35, 00-382 Warsaw, Poland (“PlayZone”, “we”).

You can contact us about your personal data:

• by e-mail: sklep@playzone.net.pl,
• by phone: +48 601 256 626,
• by post or in person: ul. Solec 81B lok. A35, 00-382 Warsaw.

2. What data we collect and why

Repair booking form

When you book a repair or diagnosis, you give us your name, phone number, e-mail address, device type and model, a description of the fault and the chosen date. We use them to accept the booking, contact you about it and carry out the service.

Legal basis: your consent (Art. 6(1)(a) GDPR) and steps taken at your request before entering into and performing a contract (Art. 6(1)(b) GDPR).

Contact form, phone and e-mail

When you write to us or call us, we process the data you give us (usually your name, e-mail address or phone number and the content of your message) to answer your question.

Legal basis: our legitimate interest in answering enquiries (Art. 6(1)(f) GDPR) and, if the question concerns a service, steps taken before entering into a contract (Art. 6(1)(b) GDPR).

Repairs, buying and selling consoles

When you leave a device for repair, sell a device to us or buy one from us, we process the data needed to perform the contract, issue sales documents and handle warranty claims and complaints.

Legal basis: performance of a contract (Art. 6(1)(b) GDPR), tax and accounting obligations (Art. 6(1)(c) GDPR) and our legitimate interest in establishing, pursuing or defending claims (Art. 6(1)(f) GDPR).

Website statistics (Google Analytics)

If you consent in the cookie banner, we use Google Analytics 4 to understand how visitors use the website. The data is aggregated and is not used to identify you. Without your consent, analytics cookies are not stored (we use Google Consent Mode).

Legal basis: your consent (Art. 6(1)(a) GDPR).

Website security

To protect the website against attacks and abuse, our security systems may log your IP address, the date and time of your visit and browser information.

Legal basis: our legitimate interest in keeping the website secure (Art. 6(1)(f) GDPR).

3. How long we keep your data

• Bookings and enquiries that did not lead to a service – up to 12 months after our last contact.
• Data related to a completed repair, sale or purchase – for the duration of the contract and then until the limitation period for claims and warranty obligations expires.
• Accounting documents – 5 years from the end of the year in which the tax payment was due, as required by tax law.
• Data processed on the basis of consent – until you withdraw your consent (for Google Analytics – according to the data retention settings of that service).
• Security logs – as long as needed to protect the website, usually no longer than a few months.

4. Who we share your data with

We do not sell your data. Only companies that help us run our business and act on our behalf may have access to it:

• our website hosting provider (SEOHOST.pl),
• our e-mail provider,
• Google Ireland Limited – for Google Analytics and the Google map shown on the website,
• the cookie consent tool provider (CookieYes),
• courier companies – if you send or receive a device by courier,
• our accounting office – for accounting documents.

Data may also be disclosed to public authorities where required by law.

5. Transfers outside the European Economic Area

Using Google services may involve transferring data to the United States. Google applies the safeguards provided for in the GDPR, including the EU-U.S. Data Privacy Framework and the standard contractual clauses approved by the European Commission.

6. Your rights

You have the right to:

• access your data and receive a copy,
• have your data corrected,
• have your data erased,
• restrict processing,
• data portability,
• object to processing based on our legitimate interest,
• withdraw your consent at any time – this does not affect the lawfulness of processing before the withdrawal.

To exercise these rights, write to sklep@playzone.net.pl. We will reply without undue delay and no later than within one month.

You also have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl, if you believe we process your data unlawfully.

7. Is providing data mandatory?

Providing data is voluntary, but without the data marked as required in the forms we cannot accept your booking or reply to your message. We do not make automated decisions about you and do not use profiling.

8. Cookies

The website uses cookies – small files stored in your browser. We use:

• necessary cookies – needed for the website, forms and security to work and to remember your cookie choices; they do not require consent,
• analytics cookies – Google Analytics, used only with your consent,
• third-party cookies – e.g. the Google map shown on the website may set its own Google cookies.

You can change your choices at any time using the cookie settings icon on the website. You can also manage or delete cookies in your browser settings.

9. Changes to this policy

We may update this policy, e.g. when the tools we use or the law change. The current version is always available on this page, with the date of the last update at the top.